Shipping Info

Contact Us

Ordering

Shipping Policy

Free Shipping is included on orders over $75.00 to destinations within the Continental U.S. Only. Free Shipping is Not Available to Alaska, Hawaii, U.S. Territories and APO addresses. We will contact you with the additional shipping charges.

Free ground shipping carriers include UPS, FEDEX, USPS or ground freight trucking at our discretion. Restricted areas and/or remote delivery locations may incur additional charges. You will be contacted with any additional charges prior to completion of your order. Otherwise, no additional shipping charges will be added to your order.

Orders for in-stock items will usually ship within 1-2 business days.

Some items may be "drop-shipped" directly from the manufacturer. Most drop-shipments are sent via UPS Ground or FedEx Ground and generally arrive within 1-5 business days.

Once your order has been processed and shipped, we will email you the shipper's Tracking Number.

Shipping Rates

If your order total is less than the $75 threshold for free shipping, your shipping rate will be based on Commercial or Residential UPS Ground, FedEx or USPS Mail and will be figured automatically during the checkout process. You will see your total cost, including shipping, before completing your order.

If your order is shipping to Alaska, Hawaii, US Territories, APO addresses or Canada, we will contact you if there are additional shipping charges. Small orders that fit in USPS Flat Rate Envelopes or Boxes will Not incur additional charges to Alaska and Hawaii.

Expedited Shipping Options

We offer expedited shipping options on many items. Please note that FedEx and UPS do not include weekends in their transit times. This means that orders placed on Fridays for expedited shipping may not arrive until the following Monday or Tuesday. We process orders promptly to help meet your delivery needs, but exact delivery dates may vary depending on the shipping provider’s schedule and holiday availability. Orders must be received by 2:00 PM MST in order to be processed and shipped the same day. If you have any concerns about expedited shipping, please call customer service, 1-877-347-3473.

Payment Methods

Credit Cards: We accept American Express, VISA, Master Card and Discover cards. If for any reason the information you provide for credit card payment is incorrect, we will contact you. Please be sure to use the correct billing address on the card when checking out to avoid any delays.

PayPal: Payments can be accepted using existing funds in your PayPal account or with your established banking account or credit/debit card through the PayPal system. PayPal is a well-known, trusted, and secure way to make payments over the internet.

Apple Pay: To use Apple Pay to check out, click or tap on the Apple Pay option at checkout from your iPhone or other Apple device. You'll be prompted to either enter your passcode or use Face ID to authorize the payment. After this, you'll be able to check out as usual with your Apple Pay information already filled in, so you won't need to sign in again or enter your card information. Visit the Apple Pay website for more information. Visit Apple Pay Support.

Google Pay: To use Google Pay to check out, click or tap on the Google Pay option at checkout from your Windows or Android device. You'll be prompted to either enter your passcode to authorize the payment. After this, you'll be able to check out as usual with your Google Pay information already filled in, so you won't need to sign in again or enter your card information. Visit the Google Pay website for more information. Visit Google Pay.

Checks & Money Orders: Please send checks or money orders to:
Fire Supply Depot
Attn: Internet Orders
8750 E. Speedway Blvd. Ste 150
Tucson, AZ 85710

When sending a check or money order, be sure to get the shipping total from us before sending your order. Be sure to include the check or money order (including shipping) made payable to Fire Supply Depot, a list of the products you wish to order and your shipping address, contact information and telephone number. For checks, also include your driver's license number and date of birth. Orders via Money Order will be shipped out upon receipt. Orders via Check will be shipped when the check clears.

Purchase Orders

We accept Purchase Orders from most businesses, schools, organizations and government agencies. Please review the information below for submitting a Purchase Order. For additional questions about government, educational and corporate Purchase Orders, feel free to contact us at info@firesupplydepot.com

Please let us know if your organization has a vendor registration form or portal. We would be happy to complete the necessary steps to become a vendor.

Government Sales

We are proud to offer emergency preparedness supplies to universities and school, police and fire departments, military branches, national parks, prominent businesses, institutional organizations and many more federal, state and local government agencies. See details and more info here: Government Sales.

Sales Tax

Applicable sales tax will be added to all items delivered to an Arizona address unless you provide us with your tax exempt status. All emergency food and water rations are exempt from sales tax.

If you are purchasing for a California state agencies that is required to pay sales tax, please contact us to set up your account. We are registered with the California Department of Tax and Fee Administration (CDTFA). 

FireSupplyDepot.com offers a 30-day Money Back Guarantee. Please call our Customer Service Department at 1-877-347-3473 or 520-323-1016 (Within Arizona) for a return authorization number (RGA#). You can also request an RGA# by e-mail. Please specify your order number, the product being returned, and the reason for the return.

Returned products that are not in salable condition will be charged a restocking/handling fee. Credit will be issued for the product only. Shipping charges that you incurred will not be refunded unless the return is due to our error and only if a replacement item is ordered.

Non-Returnable Items: We do not accept returns on certain items. This includes emergency food and water, certain first aid products and hygiene products.

Warranty Policy

All products are also covered by the respective Manufacturer Warranty. In addition, FireSupplyDepot.com guarantees the workmanship of the products sold. If you have received a defective product, and you wish to return it, please contact us by email or phone to receive an authorization to return. You are not responsible for the cost to return the product to us in the case of a product defect.

Security - Secure Online Checkout

We take the issue of online security seriously. Every time you send us your credit card number and your billing and shipping information, we use the industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted. Together with the electronic commerce community, we have taken every measure to ensure that your online shopping is as safe as ordering from a catalog or making a purchase from a store.

We look forward to providing you with outstanding products and great customer service.

Thank you for your business.