Fire Supply Depot Ordering and Shipping Info
| Fire Supply Depot provides fire safety, emergency preparedness and disaster survival products to residential, commercial and institutional organizations in the United States. We pride ourselves on providing superior customer service. Please feel free to call us with any questions or comments you may have. |
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| Ordering: |
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| Shipping Policy: |
FREE SHIPPING is included on orders over $75.00. The Free Shipping is ONLY available to destinations in the 48 continental US states. Free ground shipping carriers may include UPS, FEDEX, USPS or ground freight trucking at our discretion. No additional shipping charges will be added to you order.
Orders for in-stock items will usually ship within 1-2 business days. All packages bound for destinations within the 48 US Continental States are shipped via UPS, FEDEX or USPS. Orders for Alaska, Hawaii, US Territories and Military Bases are normally shipped via U.S. Postal Service. Some items may be "drop-shipped" directly from the manufacturer. Most drop-shipments are sent via UPS Ground or FedEx Ground and generally arrive within 5-7 business days. Once your order has been processed and shipped, we will email you the shipper's Tracking Number. |
| Shipping Rates: |
| If your order is for less than the $75 threshold for free shipping, rates are based on UPS Ground or USPS delivery and will be figured automatically during the order process. You will see the shipping total before you click on the final purchase. |
| Payment Methods: |
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CREDIT CARDS: We accept American Express, VISA, Master Card and Discover cards. If for any reason the information you provide for credit card payment is incorrect, we will contact you. Please be sure to use the correct billing address on teh card when checking out to avoid any delays. PayPal: Payments can be accepted using existing funds in your PayPal account or with your established banking account or credit/debit card through the PayPal system. PayPal is a well-known, trusted, and secure way to make payments over the internet. CHECKS & MONEY ORDERS: Please send checks or money orders to: Fire Supply Depot Attn: Internet Orders 8750 E. Speedway Blvd. Ste 210 Tucson, AZ 85710 When sending a check or money order, be sure to get the shipping total from us before sending your order. Be sure to include the check or money order (including shipping) made payable to Fire Supply Depot, a list of the products you wish to order and your shipping address, contact information and telephone number. For checks, also include your driver's license number and date of birth. Orders via Money Order will be shipped out upon receipt. Orders via Check will be shipped when the check clears. Purchase Orders We accept Purchase Orders from most businesses, schools, organizations and government agencies. Our Minimum Order for purchase orders is $150.00. Please use a credit card for orders under this amount. Please review the information below for submitting a Purchase Order. For additional questions about government, educational and corporate Purchase Orders, feel free to contact us at info@firesupplydepot.com. Your Purchase Order should include: • Purchase Order number • Item number for each item • Brief description of the item • Desired quantity • Preferred shipping method • Billing / shipping information • Credit references such as bank information or business contacts |
| Government Sales: |
| We are proud to offer emergency preparedness suppliesto universities and school, police and fire departments, military branches, national parks, prominent businesses, institutional organizations and many more federal, state and local government agencies. See details and more info here: Government Sales |
| Sales Tax |
| Applicable sales tax will be added to all items delivered to an Arizona address unless you provide us with your tax exempt status. All emergency food and emergency water is also exempt from sales tax. |
| Returns |
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FireSupplyDepot.com offers a 30-day Money Back Guarantee. Just call our Customer Service Department at 1-877-347-3473 or 520-323-1016 (Within Arizona) for a return authorization number (RGA#).You can also request an RGA# by e-mail. Please specify your order number, the product being returned, and the reason for the return. Returned products that are not in salable condition will be charged a restocking/handling fee. Credit will be issued for the product only. Shipping charges that you incurred will not be refunded unless the return is due to our error and only if a replacement item is ordered. Fire Supply Depot Returns Dept. 8750 E. Speedway Blvd. Ste 210 Tucson, AZ 85710 Please indicate the reason for your return and be sure to include a copy of your packing slip or receipt. |
| Warranty Policy |
| All products are also covered by the respective Manufacturer Warranty. In addition, FireSupplyDepot.com guarantees the workmanship of the products sold. If you have received a defective product, and you wish to return it, please contact us by email or phone to receive an authorization to return. You are not responsible for the cost to return the product to us in the case of a product defect. |
| SECURITY - Secure Online Checkout |
| We take seriously the issue of online security. Every time you send us your credit card number and your billing and shipping information, we use the industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted. Together with the electronic commerce community, we have taken every measure to ensure that your online shopping is as safe as ordering from a catalog or making a purchase from a store. |
Thank You - We look forward to providing you with outstanding products and great customer service.
