Fire Supply Depot Ordering and Shipping Info
| Fire Supply Depot provides fire safety, emergency preparedness and disaster survival products to residential, commercial and institutional organizations in the United States. We pride ourselves on providing superior customer service. Please feel free to call us with any questions or comments you may have. |
| Contact Information | |
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| Ordering |
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| Shipping Policy |
FREE SHIPPING is included on orders over $75.00 to destinations within the Continental U.S. Only. Free Shipping is Not Available to Alaska, Hawaii, U.S. Territories and APO addresses. We will contact you with the additional shipping charges. Free ground shipping carriers include UPS, FEDEX, USPS or ground freight trucking at our discretion. Restricted areas and/or remote delivery locations may incur additional charges. You will be contacted with any additional charges prior to completion of your order. Otherwise, no additional shipping charges will be added to your order.
No charges will be made to your credit card until the product is ready to ship. |
| Shipping Rates |
If your order total is less than the $75 threshold for free shipping, your shipping rate will be based on Commercial or Residential UPS Ground or USPS Priority Mail and will be figured automatically during the checkout process. You will see your total cost, including shipping, before completing your order. If your order is shipping to Alaska, Hawaii, US Territories, APO addresses or Canada, we will contact you if there are additional shipping charges. Small orders that fit in USPS Flat Rate Envelopes or Boxes will Not incur additional charges to Alaska and Hawaii. |
| Payment Methods |
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Credit Cards: We accept American Express, VISA, Master Card and Discover cards. If for any reason the information you provide for credit card payment is incorrect, we will contact you. Please be sure to use the correct billing address on the card when checking out to avoid any delays. PayPal: Payments can be accepted using existing funds in your PayPal account or with your established banking account or credit/debit card through the PayPal system. PayPal is a well-known, trusted, and secure way to make payments over the internet. Checks & Money Orders: Please send checks or money orders to: Fire Supply Depot Attn: Internet Orders 8750 E. Speedway Blvd. Ste 150 Tucson, AZ 85710 When sending a check or money order, be sure to get the shipping total from us before sending your order. Be sure to include the check or money order (including shipping) made payable to Fire Supply Depot, a list of the products you wish to order and your shipping address, contact information and telephone number. For checks, also include your driver's license number and date of birth. Orders via Money Order will be shipped out upon receipt. Orders via Check will be shipped when the check clears. |
| Purchase Orders |
We accept Purchase Orders from most businesses, schools, organizations and government agencies. Please review the information below for submitting a Purchase Order. For additional questions about government, educational and corporate Purchase Orders, feel free to contact us at info@firesupplydepot.com. Please let us know if your organization has a vendor registration form or portal. We would be happy to complete the necessary steps to become a vendor.
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| Government Sales |
| We are proud to offer emergency preparedness supplies to universities and school, police and fire departments, military branches, national parks, prominent businesses, institutional organizations and many more federal, state and local government agencies. See details and more info here: Government Sales |
| Sales Tax |
| Applicable sales tax will be added to all items delivered to an Arizona address unless you provide us with your tax exempt status. All emergency food and water rations are exempt from sales tax. |
| Returns |
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FireSupplyDepot.com offers a 30-day Money Back Guarantee. Please call our Customer Service Department at 1-877-347-3473 or 520-323-1016 (Within Arizona) for a return authorization number (RGA#). You can also request an RGA# by e-mail. Please specify your order number, the product being returned, and the reason for the return. Please send Returns to: |
| Warranty Policy |
| All products are also covered by the respective Manufacturer Warranty. In addition, FireSupplyDepot.com guarantees the workmanship of the products sold. If you have received a defective product, and you wish to return it, please contact us by email or phone to receive an authorization to return. You are not responsible for the cost to return the product to us in the case of a product defect. |
| Security - Secure Online Checkout |
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We take the issue of online security seriously. Every time you send us your credit card number and your billing and shipping information, we use the industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted. Together with the electronic commerce community, we have taken every measure to ensure that your online shopping is as safe as ordering from a catalog or making a purchase from a store. We look forward to providing you with outstanding products and great customer service. Thank you for your business. |
